Adress
- Hulst 143
- 5662 TG Geldrop
- The Netherlands
Contact
Any questions?
Our home studio is located on the edge of Geldrop, a pleasant village next to Eindhoven. We’re always happy to meet new owners of our products, so feel free to pick up your order at our home studio and have a coffee with us.
If you have any questions, just fill in the form below. We’d love to hear from you! Or check out our FAQ’s.
Reach out
Have any questions? Fill out our form.
FAQ's
Find answers to frequently asked questions
Order & shipping
How can I purchase an OOOMS product?
Ordering is easy! Just choose the product you like, add it to your cart, and follow the steps at checkout. Once your payment is complete, you’ll receive a confirmation email.
Which countries do you ship to and how long will delivery take?
We ship worldwide! Delivery times vary depending on your location. Within the Netherlands, it usually takes 1–3 working days. For international orders, it might take a bit longer. You’ll receive a tracking number as soon as your order is shipped.
Please note that customs authorities in your country may charge additional fees or taxes for importing goods. These costs are the responsibility of the recipient.
What are your general terms and conditions?
Our terms and conditions include everything you need to know about ordering, payment, shipping, and returns. You can read them here at your convenience.
General
Can I get a custom-made knife?
Yes, we love making something truly personal. If you’re interested in a custom knife, feel free to contact us with your ideas – we’ll be happy to discuss the possibilities.
Are your knives suitable for left-handed users?
Yes, our knives are designed to be comfortable for both right-handed and left-handed users, unless otherwise stated.
Gift Cards
How do I use the gift card I received?
Lucky you! To use your OOOMS gift card, simply enter the unique code during checkout. The amount will be automatically deducted from your order total.
Product Care & Materials
How do I take care of my knife?
A good knife can last for years with proper care. We recommend hand washing (not in the dishwasher) and regularly oiling the blade with a natural oil. Store it in a dry place and use it only for its intended purpose.
What materials do you use for your knives?
Our knives are carefully crafted using high-quality materials like stainless steel, carbon steel, and various types of durable wood for the handles. Each knife is unique and handmade with attention to detail.
How are your knives made?
Our knives are handmade in small batches, using traditional techniques combined with modern precision. Each piece is crafted with care, making every knife unique.
Warranty, Returns & Services
Do your knives come with a warranty?
Absolutely. All OOOMS knives come with a warranty against manufacturing defects. If you experience an issue, please reach out to us and we’ll make it right.
Can I return or exchange a product?
Of course. If you’re not satisfied with your purchase, you can return it within 14 days, provided the item is unused and in its original packaging. Please see our return policy for full details.
Do you offer sharpening services?
Yes, we do! A well-maintained knife is a joy to use. If your OOOMS knife needs a professional sharpening, contact us and we’ll guide you through the process.